Digital delivery
No physical product is shipped. Credits are added to the customer account after payment confirmation. Operation results and downloadable files are delivered through the account or a secure, time-limited link where available.
Delivery, cancellation and refund terms
These terms explain delivery and refund rules for SignECOC’s digital services and vehicle credits.
Timing
Account credits are normally made available promptly after verified payment. Signing and submission times depend on file readiness, third-party trust services and authority systems. A payment receipt is not evidence of authority acceptance.
Cancellation and withdrawal
Before performance begins, contact us to request cancellation. Where mandatory consumer law applies, statutory withdrawal rights remain subject to the conditions and exceptions for digital services. Performance started with the customer’s prior request or consent may affect the right of withdrawal.
Refunds
Duplicate or technically incorrect charges and paid services that SignECOC cannot provide are reviewed for refund. Used credits, successfully completed signing or submission operations, and failures caused by invalid customer files, certificates, permissions or third-party rejection are not automatically refundable.
How to apply
Email info@electroniccoc.eu with the account email, payment date, amount and transaction reference. Do not send XML content, certificate files, passwords, PINs or private keys. Approved refunds are returned through the original payment method; bank processing times may vary.